Support

Design

All of our products are designed by our in house team of skilled mechanical and electrical design engineers.

Development of our range of PAS 68, IWA 14-1 & ASTM 2656F impact tested vehicle security barriers has evolved over time and along with our understanding of impact resistance theory which provides you with the confidence that we are experts in understanding and implementing systems designed to deliver the protection levels you require.

Specification Compliance

Our technical sales team offer their experience in compiling tender and compliance documentation.  Working with our clients to prepare bids that meet their requirements while ensuring that our proposal is evaluated to create a technical and operational solution.

Risk & change management

One of the elements that assure a system is delivered without delays is to manage elements of risk and adapt throughout the project. From the bid process to final commissioning, our team work together to anticipate and assess risk or change then put measures in place to avoid or mitigate against the possible knock on effects.  This process is key to successful project delivery.

Project Management

Our project management team provide you with a point of contact that will work closely with you, guiding you on technical issues, project progress, change management, risks and timetables for system delivery and commissioning.

Telephone Support

Our service support desk operates during US business hours (Monday–Friday, Central Time).

Field Service Support

Our field service engineers come equipped with a variety of first line response parts & spares in their vehicles.  They provide a first class support service to our customers ensuring that their systems are serviced and maintained, to maximize operating time.

Service Level Agreements

Regular maintenance helps ensure smooth system operation and equipment longevity, options are available ranging from our ‘Standard’ cover offering annual maintenance along with other benefits through to our ‘Premium’ and ‘Premium Plus’ options which offer more comprehensive cover and enhanced response times. See below for details

Spares & Parts

If you have your own or third party team providing first-line maintenance support, our spares department is available to provide the necessary support to ensure that your team can maintain and service your system. A quick and efficient turnaround of spares easily enables your team to maintain your vehicle control system.

International Technical Support

Tailored Solutions

We tailor our offer to suit your requirement, from a simply supply only project, to commissioning the final system. Accommodating all levels of support, our systems have been designed to be simply to install, enabling local contractors to be utilised. We are always on had to assist with drawings, method statements, risk assessments and guidance and on site support to ensure that your vehicle control system is operational within expected delivery timescales.

• Preventative Maintenance Visits
• Scheduled callout response
• Preferential callout rates

• Preferential spares rates (Avon Barrier equipment only)
• Free consumables (grease etc)

• Preventative Maintenance Visits
• Priority callout response
• Preferential callout rates
• Preferential spares rates

• Free consumables (grease etc)
• Breakdown cover on equipment due to fair wear and tear
• Breakdown cover on labor due to fair wear and tear

• Preventative Maintenance Visits
• Fastest response to critical breakdowns (response times agreed per site)
• Preferential callout rates
• Preferential spares rates

• Free consumables (grease etc)
• Breakdown cover on equipment due to fair wear and tear
• Breakdown cover on labor due to fair wear and tear